Terms of Service


This website is operated by Portobello Road Princess . Throughout the site, the terms “we”, “us” and “our” refer to Portobello Road Princess Limited. Portobello Road Princess Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Do check this website from time to time to review the current terms and conditions that are binding to you. If you do not accept any updates to the terms and conditions, you should not continue to use this website. 

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
We will endeavour to ensure that our website is available 24 hours a day, we will not be liable if it is unavailable for any period. Our website may be suspended without notice for system failure, maintenance, repair, or other reasons out of our control.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 Please read our terms and conditions carefully. Your use of the Portobello Road Princess website and purchase of our products on it means that you agree to the following terms and conditions. The laws of England and Wales apply.

You can order from us in the following ways:

1. Online via the website

Address:  Portobello Road Princess Limited

141 High Street, London Colney, St Albans AL2 1RJ United Kingdom


1.1 When you place an Order for a Product in any of the ways listed above you are agreeing to buy it for the price stated, subject to these Terms.

1.2 When you place an Order online we will send you and email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order this is just a confirmation we have received it. If a Product is not available we will endeavour to let you know via email. We accept the order when it is dispatched, upon which a despatch email confirmation will be sent via our provider or Shop. When the order is dispatched the purchase contract will be made, even if your payment has been processed immediately, unless we have notified you that we do not accept your order.  Order cancellations will only be accepted for up to 1 hour after your order is placed.

1.3 Portobello Road Princess reserves the right to cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

1.4 All new Orders are deemed separate and each is treated individually.

1.5 We endeavour to ensure that all prices on Portobello Road Princess are accurate but errors may occur. If we discover an error in pricing of the Products in your order we will inform you as soon as possible using the contact details you have supplied us with. We will then give you the option of re-confirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

1.6 Prices are quoted on Portobello Road Princess in UK Pounds Sterling – outside the UK your credit card company will charge you in your local currency at the current rate. Please note that both charges and refunds are in UK Pounds Sterling and Portobello Road Princess cannot be held responsible for any loss due to exchange rate fluctuations.


2.1 You must pay for your Order before it is delivered and you can do so by credit card, debit card, cheque, Postal Order or BACS. We regret that we cannot accept Visa Electron Cards on site.

2.2 If your delivery address is outside the UK and you order online you must pay by credit card.


3.1 Orders may be processed online or via email using a credit or debit card (Visa, MasterCard, American Express, Delta and Switch/Solo).

3.2 To ensure that shopping online is secure, we do not store our customers financial details. All credit/debit card are encrypted and processed via Paypal to ensure that these details cannot be intercepted by a third party.

3.3 Your credit card company may also carry out security checks to confirm that your order is genuine.

3.4 All Orders are subject to our own security and credit card verification procedures. Portobello Road Princess reserves the right to withhold any Order that has failed to be verified. Should there be any problem with verification of your card details you will be notified via email.


4.1 We endeavour to keep Portobello Road Princess Limited as up to date as possible but cannot guarantee that a particular Product will always be available. If we are unable to supply a Product you will be refunded for it or offered an alternative.

4.2 All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you via email, where possible, and will either refund you for that item or provide you with further information regarding future availability.


5.1 Portobello Road Princess Limited delivers to destinations inside and outside the UK.

5.2 Postage within the UK is charged at £4.95 (Signed for package). You can also pay for an additional next day service but emailing us if an item is required quickly.

5.2.1 International orders will carry a shipping surcharge of £11 - £15 (signed for package)

5.3 Orders are dispatched via Royal Mail. A signature is required so please specify an address where someone will be able to sign for your parcel.

 5.4 Delivery times as follows: Despatched within UK 3 -5 working days, Europe Despatched 10 - 15 working days. Orders placed Sat/Sun will be dispatched on the next working day (excluding bank holidays). With current COVID restrictions please allow 7 - 21 days for arrival in normal conditions, this pandemic has caused large backlogs in certain Post codes.

5.4.1 Standard Worldwide delivery will cost £15.00 which will be a tracked and signed for service to your respective country.  Please allow 15 - 21 days for arrival in normal conditions. COVID 19 has created very large backlogs in postal services worldwide so please be patient. A packing slip will be included with all worldwide shipments so please note that you will be responsible for all your own customs & excise duties. 

5.5 We can only track orders sent via Royal Mail Signed for. 

5.6 We will make every effort to deliver within the time stated on Portobello Road Princess Limited but we will not be liable for any loss caused to you by late delivery.

5.7 Please Order from Portobello Road Princess Limited with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Portobello Road Princess Limited cannot be responsible for this.

5.8 This does not affect your Statutory Rights as the consumer.


6.1 All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of Portobello Road Princess Limited or its content providers and is protected by the United Kingdom and international copyright laws.

6.2 The site is for personal use only and users may not exploit any part of the content in any way without the written permission of the copyright owner. All rights reserved.

6.3 Permission is granted to print and electronically copy portions of the Portobello Road Princess Limited site for the sole purpose of placing an order with Portobello Road Princess Limited or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Portobello Road Princess Limited , is strictly prohibited.

6.4 Portobello Road Princess Limited does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Portobello Road Princess Limited belong to their respective owners.



7.1 Portobello Road Princess Limited  is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998..

7.2 When you place an Order, we may ask you for certain information and you may submit personal data to Portobello Road Princess Limited  (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your Order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse Orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

7.3 By making an Order and submitting your data you agree to this use.

7.4 We will never collect sensitive information about you without your explicit consent.

7.5 At no time will any information gained about you be passed on to any third-party for marketing purposes.


8.1 You have the right to request a refund and return said goods if the product is 1. not suitable, 2, does not fit. 3. Damaged or received faulty up to 14 working days from the date of the delivery of the goods by contacting Portobello Road Princess Limited direct by email at info@portobelloroadprincess.com. For Full returns and refund information see Refunds section,

8.2 We cannot accept goods back that have been used. All goods must received back to Portobello Road Princess Limited in the original packaging and resalable condition, including all labelling and pricing.

8.3 If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products.

Please contact returns Portobello Road Princess Limited to arrange this. If you wish to return goods please contact info@portobelloroadprincess.com before sending goods so a return reference can be auto-generated. The returns address is then:

RJ Hall - Customer Services/ Returns Manger

Portobello Road Princess - 141 High Street, London Colney, St Albans, AL2 1RJ, United Kingdom.

8.5 If your item/s have been damaged in transit, please inform us immediately

Portobello Road Princess Limited recommends that returns are sent via a method of recorded delivery as we cannot be held responsible for undelivered items Please note that Portobello Road. Princess Limited will not be liable for those unsigned items as all items returned require a signature to return back into stock.

8.6 We are not responsible for any returned items that we do not receive and we do not signature at our office.


9.1 Portobello Road Princess Limited has endeavoured to make the descriptions (including all images) of the Products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of Products.

9.2 Portobello Road Princess Limited will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, war or act of God.

9.3 These Terms do not affect your Statutory Rights as a consumer.

9.4 Subject as aforesaid, to the maximum extent permitted by law, Portobello Road Princess Limited excludes liability for loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such loss arises out of any problem you notify to Portobello Road Princess Limited and Portobello Road Princess Limited shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • any incorrect or inaccurate information on Portobello Road Princess Limited ;
  • any interruptions to or delays in updating
  • Portobello Road Princess Limited;
  • the infringement by any person of any Intellectual Property rights of any third party caused by their use of 
  • Portobello Road Princess Limited or any Product purchased through
  • Portobello Road Princess Limited;
  • any loss or damage resulting from your use of inability to use the 
  • Portobello Road Princess Limited website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
  • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from our error;
  • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading
  • Portobello Road Princess Limited, or from transmissions via emails or attachments received from
  • Portobello Road Princess Limited all representations, warranties, conditions and other terms which but for this notice would have effect.

10. Liability

10.1 The Portobello Road Princess Limited site is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the Portobello Road Princess we will try to correct them as soon as we can. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

10.2 In particular we are not liable to you for the following:

10.3 Incompatibility of the Portobello Road Princess Limited with any of your computer or telecommunications equipment or software;

10.4 Technical problems or errors or interruptions of the Portobello Road Princess Limited site

10.5 Inadequacy of the Portobello Road Princess Limited site to meet your requirements.

10.6 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Portobello Road Princess Limited site. 

10.7 Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

11. General

11.1 Portobello Road Princess Limited may change or withdraw any part of Portobello Road Princess Limited, or may refuse you access to the web site at any time if we consider it necessary.

11.2 Portobello Road Princess Limited may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Portobello Road Princess Limited upon breach of any part of these Terms whatsoever.

11.3 Termination shall be without prejudice to Portobello Road Princess Limited’s other rights.

11.4  Portobello Road Princess Limited acts as a principal on its own account and not as an agent for you or any other person.

11.5 If Portobello Road Princess Limited does not enforce any provision of this agreement such will not be considered a continuing waiver.

11.6 In the event that any part of these Terms is held to be unenforceable, such part will at Portobello Road Princess Limited’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect. 

11.7 These Terms constitute the full agreement between you and Portobello Road Princess Limited and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.

Please read our terms and conditions carefully. Your use of the Portobello Road Princess Limited website and purchase of our products on it means that you agree to the following terms and conditions. The laws of England and Wales apply.


To buy from us we will need your full name, email address, contact phone number, home address, and shipping and billing addresses (if different) so that payments can be taken by your preferred method.  Saved card details will never be shared with third parties. We may also obtain information as a result of authentication or identity checks by 3rd party banks or card processing companies.

For sellers, we will need your full name, email address, contact phone number, home address and bank details for transfers.

Portobello Road Princess Limited through portobelloroadprincess.com/co.uk and our owners and employees may use your personal information for making and receiving payments and for managing your account. We may also use your information to send you marketing updates, however, you can opt out from email and SMS marketing. We gather general information, statistics and site traffic, but your personal details will never be passed on to any third party. We may use personal information for internal marketing and demographic studies.  Your personal information may be disclosed to a relevant national or international regulatory body upon written request.

Using portobelloroadprincess.com is at your own discretion and providing any such personal and payment details is at your own risk. Please be reassured that we are governed by the Data Protection Act of 1998 and follow the new GDPR rules.

You may change your personal and payment information at any time in the ‘my account’ section. Only you and the owners/employees of Portobello Road Princess Limited may access your personal data using your password and ID.

We will always endeavour to maintain safeguards and ensure the security, integrity and privacy of the information you have provided. When you access your account, we use a secure socket layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from any unauthorised use.